Self-Exclusion

Self-exclusion is a tool that allows you to voluntarily restrict your access to your Mostbet account for a set period. If you feel your gambling is becoming problematic or you wish to take a break, self-exclusion provides a binding commitment that prevents you from logging in, placing bets, or accessing casino games during the exclusion period. This is different from a cool-off period (temporary pause) or a time-out (short break); self-exclusion is a longer-term measure that cannot be reversed before the chosen period ends.

Self-exclusion is a responsible gambling feature that gives you control over your account access. Once activated, your account will be locked and you will not be able to log in, deposit funds, or place any bets until the exclusion period expires. Unlike a temporary cool-off, self-exclusion is binding and cannot be cancelled early under any circumstances. This measure is designed to protect players who recognise they may have a problem with gambling and need a structured break.

Mostbet offers flexible self-exclusion periods to suit your needs. You can choose from the following durations:

You can activate self-exclusion through your account settings or by contacting our support team. Follow the steps below:

If you prefer, you can request self-exclusion by contacting our support team directly. Send an email to [email protected] or use our live chat (available 24/7) and specify the exclusion period you wish to activate. Our team will process your request and confirm the activation within minutes.

Once your self-exclusion is confirmed, the following restrictions apply immediately:

Any funds remaining in your account at the time of self-exclusion will be held securely. You may request a withdrawal of your account balance by contacting our support team before the exclusion period begins. Withdrawals will be processed to a verified payment method (eSewa, Khalti, IME Pay, Bank Transfer, or cryptocurrency wallet) within 24 hours. After self-exclusion is activated, you cannot access or withdraw funds until the exclusion period expires.

This is a critical principle of self-exclusion: once activated, your exclusion period cannot be shortened or cancelled before it ends. This protection ensures that your commitment to taking a break is honoured. Even if you contact support and request early removal, we will not lift the exclusion. This is a regulatory requirement and a safeguard for your protection. If you have chosen a permanent exclusion, your account will remain closed indefinitely.

Self-exclusion at Mostbet applies only to your account with us. If you wish to exclude yourself from multiple gambling operators across your country or region, you may register with a national self-exclusion registry or scheme. These registries coordinate exclusions across licensed operators and provide additional protection.

If you reside in Nepal or another jurisdiction not listed above, check with local gambling authorities or support organisations for available multi-operator exclusion options in your region.

In addition to account-level self-exclusion, you can install software on your device to block access to gambling websites and apps. These tools provide an extra layer of protection and work across all gambling operators:

These tools are independent of Mostbet and can be installed on your personal devices to prevent access to gambling platforms during your recovery period.

If you are struggling with gambling or need support, please reach out to recognised help organisations. These services offer confidential advice and counselling:

You can also contact Mostbet support at [email protected] or via live chat (24/7) if you need guidance on self-exclusion or responsible gambling tools. Our team is available in English, Nepali, and Hindi to assist you.

No. Self-exclusion is binding and cannot be cancelled, shortened, or bypassed under any circumstances. This is a regulatory requirement and a core protection of the self-exclusion feature. If you have activated self-exclusion, your account will remain locked for the full duration you selected.

When your exclusion period expires, your account will automatically unlock and you will be able to log in again. However, we recommend that you reflect on your gambling habits before reactivating your account. If you feel you still need a break, you can immediately activate a new self-exclusion period. There is no automatic re-exclusion; you must choose to re-activate it if needed.

You cannot extend an active self-exclusion period. However, once your current exclusion ends and your account unlocks, you can immediately activate a new self-exclusion for a longer duration if you wish. Contact our support team for guidance on this process.

Your account and any loyalty points or rewards will be preserved during your self-exclusion period. When your exclusion ends and you log back in, your account will be in the same state as when you activated self-exclusion. However, promotional bonuses and time-limited offers may expire during your exclusion.

No. Creating a new account to bypass self-exclusion violates our terms and may result in permanent account closure and forfeiture of funds. Our systems detect duplicate accounts and suspicious activity. Self-exclusion is a legal commitment, and attempting to circumvent it is not permitted.

Before you activate self-exclusion, you can withdraw your account balance through any available payment method (eSewa, Khalti, IME Pay, Bank Transfer, or cryptocurrency). Log in to your account, navigate to Withdrawals, and select your preferred method. Once self-exclusion is active, you cannot access or withdraw funds until the period expires.

For additional information about our responsible gambling features and policies, please visit most bet or contact our support team at [email protected]. We are committed to providing a safe and responsible gambling environment for all players.